Return Policy

Updated on April 2, 2025

At Benehal, we are dedicated to ensuring your satisfaction with our high-quality N95 masks. Due to the unique nature of N95 masks as personal protective equipment (PPE), we have established a return policy that prioritizes health, safety, and compliance with regulatory standards. Please review the following guidelines to understand our return process.

N95 face mask is non-returnable due to potential safety risks associated with the product type, but if the item arrives damaged or defective, you may request replacement through Your Orders by providing an image of the item and its defects.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The N95 masks must be unopened, in their original sealed packaging, and in the same condition as when you received them.
  • The return request must be made within 30 days of the delivery date.
  • Proof of purchase, such as an order number or receipt, is required.

2. Non-Returnable Items

For health, safety, and regulatory reasons, the following items cannot be returned:

  • Opened or used N95 masks, as they are considered personal hygiene products and cannot be resold.
  • Masks that have been tampered with, damaged due to misuse, or improperly stored.
  • Products purchased from third-party sellers or unauthorized retailers.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at lily@benehal.com with your order number and reason for the return.
  2. Once your return request is approved, you will receive instructions on how to return the item.
  3. Pack the unopened N95 masks securely in their original packaging.
  4. Ship the item to the address provided by our team.

4. Return Shipping Costs

  • If the return is due to a defect, error on our part, or an incorrect item shipped, we will cover the return shipping costs.
  • If the return is for any other reason, the customer is responsible for the return shipping fees.

5. Refunds

Once we receive and inspect your returned N95 masks, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method within 7-10 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If you receive damaged or defective N95 masks, please contact us immediately at lily@benehal.com with photos of the product and packaging. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.

7. Health and Safety Compliance

As N95 masks are regulated PPE, we adhere to strict health and safety guidelines. Once a package of N95 masks is opened, it cannot be returned or resold due to the potential risk of contamination. We appreciate your understanding of this policy, which is in place to protect the health and safety of all our customers.

8. Other

To return merchandise, written authorization must be obtained prior to returning the product. All returns should be sent back within 30 days in new, resalable condition. Returns are subject to a 20% restocking fee. Merchandise held longer than 60 days or custom orders are not returnable. All returned items must be prepaid and sent back to our appointed warehouse in America. Returns must be received by Benehal.com within 14 days. Please have the returning label clearly stick on the outside of the package or in the box. Products received without a returning label will not be eligible for credit and will be returned to sender.

All returns must be accompanied by a returning label. Please contact customer service or email us to obtain a returning label.

If the return is a result of an error, we will take every measure to quickly rectify the situation at no cost to you. Notification of any errors must be received within 14 days of shipment/invoice date.

9. Shipping Terms

Orders will be shipped via DHL, USPS, UPS, or FedEx unless other handling is requested or deemed more economical. Freight cost will be prepaid and added to the invoice.

10. Wholesale Orders

All wholesale orders must be prepaid via wire transfer. Receipt of wire transfer is required before any shipments are made on the order.

11. Authorization

All returns must be authorized by Benehal.com prior to receipt. The product must be returned within 30 days of purchase. Authorizations are valid for 30 days. Return goods authorizations (RGAs) may be arranged either by phoning customer service or by contacting a sales representative. Unauthorized returns may be returned to the customer at the customer’s expense, destroyed by our discretion, or subject to additional charges without credit being issued to the customer. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.

12. Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to our customer support team:
Email: lily@benehal.com
Phone/TXT/WhatsApp: (302) 595-1595

Thank you for choosing Benehal for your N95 mask needs. We are committed to providing you with high-quality products and a seamless shopping experience while ensuring the safety and well-being of our community.

Last Updated: Jan 23, 2025