To return merchandise, written authorization must be obtained prior to returning the product. All returns should be sent back within 30 days in new, resalable condition. Returns are subject to a 20% restocking fee. Merchandise held longer than 60 days or custom orders are not returnable. All returned items must be prepaid and sent back to our appointed warehouse in America. Returns must be received by N95instock within 14 days. Please have the returning label clearly stick on the outside of the package or in the box. Products received without a returning label will not be eligible for credit and will be returned to sender.
All returns must be accompanied by a returning label. Please contact customer service or email us to obtain a returning label.
If the return is a result of an error, we will take every measure to quickly rectify the situation at no cost to you. Notification of any errors must be received within 14 days of shipment/invoice date.
Orders will be shipped via DHL, USPS, UPS, or FedEx unless other handling is requested or deemed more economical. Freight cost will be prepaid and added to the invoice.
All wholesale orders must be prepaid via wire transfer. Receipt of wire transfer is required before any shipments are made on the order.
All returns must be authorized by N95instock prior to receipt. The product must be returned within 30 days of purchase. Authorizations are valid for 30 days. Return goods authorizations (RGAs) may be arranged either by phoning customer service or by contacting a sales representative. Unauthorized returns may be returned to the customer at the customer’s expense, destroyed by our discretion, or subject to additional charges without credit being issued to the customer. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.