Here you’ll find answers to common questions about our products, services, and policies. If you can’t find what you’re looking for, feel free to contact us.

1. What is Benehal?

Benehal is a leading manufacturer and distributor of personal protective equipment (PPE) specializing in safety masks, respirators, and related safety products. We focus on providing high-quality, reliable protective solutions designed to meet the safety needs of individuals and businesses across a range of industries, including healthcare, construction, manufacturing, and more.

2. What types of products does Benehal offer?

Benehal offers a broad range of PPE products, including:

Respirators and Face Masks: Our N95, KN95, and disposable face masks are designed to protect against airborne particles and harmful substances.
Face Shields: Designed to provide full-face protection in environments with potential exposure to liquid splashes and airborne contaminants.
Protective Gloves: We offer a variety of gloves for general and specialized use, including latex, nitrile, and vinyl gloves.
Coveralls and Gowns: Full-body protective clothing to safeguard against hazardous materials and contaminants in various industries.
Safety Goggles and Eye Protection: Ensuring clear and safe vision, especially in environments with flying debris or harmful chemicals.

For more details, visit our product pages to learn about specific offerings and their applications.

3. Are Benehal products certified?

Yes, all Benehal products undergo rigorous testing and meet industry standards. Our respirators, including N95 and KN95 masks, are certified according to relevant standards such as NIOSH (National Institute for Occupational Safety and Health) and CE (Conformité Européene). We ensure that our products comply with health and safety regulations and standards to guarantee their quality and effectiveness.

4. Where can I buy Benehal products?

You can purchase Benehal products directly through our website at www.benehal.com. We offer both individual and bulk purchasing options, with various payment methods available to make the process convenient for you. If you’re a business or looking for large quantities, we also offer customized solutions.

5. How do I know which product is right for me?

Choosing the right PPE depends on your specific needs and the environment you work in. We recommend reviewing the product descriptions and specifications carefully on our product pages. For instance:

N95 and KN95 respirators are ideal for environments with airborne particles like dust, fumes, and viruses.
Disposable masks are suitable for everyday wear in less hazardous settings.
Face shields are necessary if you require full-face protection from liquid splashes or airborne droplets.

If you are unsure, our customer service team is available to help guide you in selecting the most appropriate product based on your use case.

6. How do I place an order?

Placing an order is simple:

Browse our website and add the items you wish to purchase to your cart.
Proceed to checkout, where you will be asked to provide shipping information and payment details.
Confirm your order and submit payment. You will receive an order confirmation email with your order details.

We accept various payment methods, including credit cards, PayPal, and bank transfers, depending on your location and order volume.

7. What is the shipping policy?

Processing Time: Orders are typically processed within 1-2 business days. Once processed, shipping times vary depending on your location and the shipping method selected.
Shipping Methods: We offer several shipping options, including standard shipping, expedited shipping, and international shipping.
Tracking: After your order has been shipped, you will receive a tracking number to monitor the delivery progress.
Shipping Fees: Shipping fees are calculated based on the size and destination of your order. You can view the estimated shipping cost during checkout.

If you have any specific shipping requests, feel free to contact our customer support team for assistance.

8. Can I return or exchange my product?

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may be eligible for a return or exchange under the following conditions:

Eligibility: Products must be unused, unopened, and in their original packaging. Certain items like face masks and personal protective equipment may not be eligible for return due to hygiene and safety regulations.
Timeframe: Returns or exchanges must be requested within 30 days of receiving your order.
Return Process: To initiate a return, please contact our customer support team with your order number. They will provide instructions on how to return your product and issue a refund or exchange.

Please note that shipping fees for returns may be your responsibility unless the product was damaged or incorrect.

9. Are there discounts or bulk order pricing available?

Yes! We offer bulk discounts for large orders, which are often needed by businesses or healthcare facilities. The more you purchase, the more you save! For custom pricing, we recommend reaching out to our sales team directly at lily@benehal.com to discuss your specific requirements.

We also offer seasonal promotions and discounts, so be sure to check our homepage regularly for any current deals.

10. How can I contact Benehal customer service?

Our customer service team is here to assist you with any questions or issues you may have. You can reach us in the following ways:

Email: lily@benehal.com
Phone/TXT: (302) 595-1595
Live Chat: Available through our website during business hours WhatsApp: (302) 595-1595.
Contact Form: Fill out our online contact form, and a representative will get back to you as soon as possible.

We are happy to help with order inquiries, product recommendations, and any other questions you may have.

11. What should I do if I experience issues with my product?

If you experience any issues with your product, such as defects, damage during shipping, or concerns about quality, please contact our customer service team immediately. We will investigate the issue and provide a resolution, which may include issuing a replacement or a refund, depending on the circumstances.

We stand behind the quality of our products and want to ensure that you’re completely satisfied.

12. How do I stay updated on Benehal products and offers?

To stay up-to-date with our latest products, promotions, and news:

Sign up for our newsletter: You can subscribe at the bottom of any page on our website to receive regular updates.
Follow us on social media: We are active on platforms like Facebook, Instagram, LinkedIn, and Twitter, where we share product launches, industry news, and special offers.
Check our blog: We regularly update our blog with safety tips, product updates, and industry trends.

13. Are your payments secure? I don’t want to give you my bank card details.

Payments are secure as they are handled by third-party bank custodians Stripe. Your bank card information never hits our servers.

14. How long will delivery take?

Delivery usually takes around 5-9 business days. However, please note that there may be occasional delays especially in remote areas.

15. About charge of the delivery

Delivery charges for orders from the Online Shop vary based on the shipping address and package content. You can find more details during the checkout process.

16. What will happen after I place the order ?

After placing an order, you will receive an order confirmation via e-mail. Once your order has been processed in our database, the package will leave our warehouse within 1-2 business days.

17. Are you a factory or trading company?

We are a trading company with long-term and close cooperation relationships with several factories. We have more than 3 years of experience in disposable products and offer full production capacity, good craftsmanship, and advanced equipment. OEM/ODM services are also available.